Links
The following links may be useful in helping determine companies and organizations that provide widely recognized and accepted training, support, education, certification and general services in the customer management space.
- American Society for Quality
- Baldrige National Quality Program
- Center for Creative Leadership
- Disney Institute
- Gartner
- Great Place to Work Institute
- Harvard Business Publishing
- International Customer Service Association
- ISO – International Organization for Standardization
- JD Power and Associates
- Motorola University
- Shingo Institute – Utah State University
- The American Customer Satisfaction Index – National Quality Research Center – Stephen M. Ross School of Business, University of Michigan
- The National Association of Sales Professionals
- UL Knowledge Solutions
